The Australian Agricultural Centre (AAC) values your privacy and is committed to protecting your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Information We Collect
We may collect the following types of personal information:
- Name, address, phone number, and email address
- Date of birth and emergency contact details
- Payment and billing information
- Health or medical information (where required for safety during training)
- Feedback, survey responses, or information you provide through our website, email, or social media
We may also collect non-identifying information such as website usage data and statistics.
2. How We Collect Information
We collect information directly from you when you:
- Enrol in a course or program
- Sign up for newsletters or updates
- Contact us via email, phone, or online forms
- Visit our training centre or attend AAC events
We may also receive information from partner organisations if you have consented.
3. How We Use Your Information
Your information is used to:
- Deliver education, training, and related services
- Manage enrolments, payments, and certificates
- Ensure health and safety during programs
- Communicate updates, opportunities, and newsletters
- Improve our programs and operations through feedback and research
We will only use or disclose sensitive information (e.g., medical details) with your consent or where required by law.
4. Disclosure of Information
We do not sell or trade your personal information. We may share it with:
- Training partners or contractors assisting with program delivery
- Payment processors or IT service providers
- Government or funding bodies, where required under grant or reporting conditions
- Emergency services in the event of a health or safety incident
All third parties are required to protect your information in line with this Policy.
5. Storage & Security
We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. Information is stored securely in electronic or physical form.
6. Access & Correction
You can request access to your personal information or ask us to correct it if it is inaccurate or out of date. Please contact us using the details below.
7. Your Rights
Under the Privacy Act 1988 (Cth), you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Make a complaint if you believe we have breached the APPs
Complaints will be handled promptly, and if unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).
8. Contact Us
For questions about this Privacy Policy or your personal information, please contact:
Australian Agricultural Centre
P.O. Box 239, Crookwell, NSW 2583
Phone: 0408976070
Email: info@australianagriculturalcentre.com